Refund Policy: Return Your Item Within 30 Days for J0C 1M0
Refund Policy Returns
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. It’s important to note the timeline to ensure your eligibility for a return and to understand how our policy lasts throughout this period.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This ensures that the returned item reaches us in a satisfactory state for resale or repurposing.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned due to their nature. Additionally, products that are classified as intimate or sanitary goods, hazardous materials, or flammable liquids or gases for safety reasons are also non-returnable.
Additional non-returnable items include:
To complete your return, we require a receipt or proof of purchase. This documentation is essential for us to process your request effectively and verify the legitimacy of thereturn.
Please do not send your purchase back to the manufacturer, as our return process is specifically catered to handle returns directly at our facility.
There are certain situations where only partial refunds are granted (if applicable):
Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specific timeframe.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, reach out to your bank since there is often some processing time before a refund is listed. If you’ve done all of this and still haven’t received your refund yet, please contact us at info@electronook.com or call us at +1 (319) 289-9003.
Sale items (if applicable): Please note that only regular priced items may be refunded; unfortunately, sale items are not eligible for refunds as stated in our clear refund policy.
Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@electronook.com and send your item to: mail box 1201, St-Leonard-d'Aston, QC, J0C 1M0, Canada.
Gifts: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. However, if the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be informed of your return.
Shipping: To return your product, you should mail your product to: mail box 1201, St-Leonard-d'Aston, QC, J0C 1M0, Canada. Please be advised that you are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your overall refund amount.
Depending on where you live, the time taken for your exchanged product to reach you may vary, so please consider this factor when making your decide your return actions.
If you are shipping an item valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance.